College Board Reviews
Based on 22 customer reviews and online research, collegeboard.org has a consumer rating of 1.0 out of 5 stars, indicating that most customers are not satisfied with College Board.
5 Stars(0)
0%
4 Stars(0)
0%
3 Stars(0)
0%
2 Stars(0)
0%
1 Star(22)
0%
How would you rate College Board?
Top Reviews
My son has missed college application deadlines for his score report from College Board. He was supposed to receive the scores 3.5 weeks ago. They're telling us different days of when to expect the scores. They take our money but give us no results. This is a sham and a scam. Not acceptable.
They over complicate every single question, make tests nearly impossible to understand or even pass, AP teachers have to curve grades so much for students to have passing grades, and the college credit shouldn't be determined just by one test. College credit should also be based on the grade in the class mixed with a test you can actually understand.
Customer Reviews (22)
Hello, I'm your typical high school student and I'm here to tell you the college board can suck my balls. This useless, money grabbing scheme is such an enormous waste of time and is so obviously only geared towards making money. I've asked the college board THIRTEEN times to stop emailing me yet everyday they continue to send emails. The emails ask if I would like to see what questions I missed on the SAT. Here's something about the SAT: the SAT can also suck my balls. Those soy boy beta cucks that are responsible for the college board and the SAT can go get shot in Iraq. I never studied for your pointless test and I did fine. Also it didn't even matter in the long run. WHY SHOULD I HAVE TO PAY FOR A TEST IM FORCED TO TAKE. So to everyone at college board I wish you all horrible miserable lives and to the useless Indian man that "assisted" me in trying to fix my account over the phone because the college boards website is utter garbage, you were absolutely not helpful and I wish you a life of agony and turmoil. Oh yeah and SUCK MY BALLS. That is all.
Absolutely Terrible, they cancel my exam weeks before the test and force me to pay extra because it was a "late registration", and now they can't even find me a test center...
I have a terrible time finding anything needed on this site. Collegeboard has a complete monopoly over everything to do with American public schools, because of that their site tries to encompass everything and is poorly executed. The absolute worst problem though, is that I can't submit my AP Art portfolio. It's as if they don't want me to. I have spent the past two days trying to get through to the point I can submit and be done with them forever. But no, after multiple phone calls and discussions with my AP coordinator as well I'm still no where. I had over a forty minute call with them yesterday to no avail. I tried calling them again today. After ten minutes of waiting and hearing their terrible wait music, they finally pick up. After a half hour of "trouble shooting" (it obviously didn't help), the person goes silent on the other end for fifteen minutes. I finally hear laughing and they hand up. I sat for nearly an hour with no success and even more hatred for Collegeboard.
I've been trying for a while to find out how to setup my exam. I figured I was just being stupid and needed to be pointed in the right direction. I called 2 people from customer service and they both gave me the same script. Had me on hold for several minutes when I asked what seemed to be the most basic question possible. This whole concept just sucks. Neither of the people I called were helpful by any means.
They cancelled my sat 2 weeks before test date, then charged me extra for me to find another test center on the same day (because it was a lAtE ReGisTraTioN). Greediest company I have ever seen..
College board barely knows what they are doing. I recently needed help logging into my account to submit an assignment in my AP class, which is SEPARATE from my AP college board login (for some reason). I tried to call yesterday and they walked me in circles asked me a bunch of information to just throw that out and tell me to do it myself and they don't even have information on them. They told me to get the key to join the class I would have to contact my AP coordinator who told me to call the college board help line in the first place! Basically I walked in circles and got no where to getting my login information. Today I called them and I am currently on hold and have been on hold for 25 minutes. I tried to email them but a response to an email takes 5-7 business days. I don't know how collegeboard can be taken seriously because they are the most unprofessional, useless, and trash organization. If college board is what we use to educate our students then I am scared for the future.
Unbelievably slow, crashes often, loads up segment by segment, and has horrific organization. I hope the website development team isnt grading the computer science AP exams...
This organization is a not-for-profit with a mission statement to provide exams, support for exams (including explanations of scores), and to provide correct scores to colleges and universities.
They lost my daughter's AP exam for months, and then posted an erroneous score that they refuse to explain or investigate. They deflect, do not respond to certified letters or faxes, and outright lie. I have been communicating with various customer service reps there, who put you in hold for hours and then disconnect you, or parrot what you requested, but provide no service. They refuse to provide info to their legal counsel for any sort of contact. I was on the phone with a 'high level customer service rep''- Colleen Neidt. She refused to provide contact info to College Board's legal counsel. She stated it was 'policy'. I asked her to provide the policy to show me why an organization that serves the public refuses to provide their contact info. She told me she didn't need to show me anything. College Board needs to be investigated by the Attorney General's office and any other regulatory agency. This agency should not be receiving any funding from anywhere. They must be investigated.
This site sucks. It's laggy, it's slow, and it doesn't even load half the time. I click remember me, but I have to log in. Every. Single. Time. On top of all this, I have been kicked out of in-progress assignments for no reason and with no explanation, and when this happens I typically have to start what ever I was doing all over again. Really I might as well not even try at this point.
Very poor customer service and inefficient at processing concerns. Communication system is lacking within the entire organization.
The layout sucks and is bad. Genuinely impairs my ability to find anything on the site. End of review
After registering for the SAT, a week before the exam I was told the test centre was closed. I know what you are thinking "It's a pandemic it is not the College Board's fault" well I'm sure after explaining you will see that it is. The test centre I registered had been closed for months and College Board still allowed registrations to this centre actively knowing they would not facilitate me or numerous other students who registered. The College Board cares 0 about the best interests of the students and has completely tried 0 to fix the issue in the best way for all wronged students.
College Board Questions & Answers
Posted on 10/20/2020
Same here. They are incompetent and just want your money. We have been waiting over 3 weeks for the scores, while others have gotten theirs 5 weeks ago.
Posted on 11/03/2019
The CB is a horror to deal with. Here is what I have done: 1) Call customer service repeatedly until you get someone who speaks English well enough that you can understand them 2) Tell them you want to "open a case" and have it "red flagged." This will put the case in the 24 hour callback queue. Write down the case number. Insist on a phone call, not an email, because if they email you and you don't get a satisfactory or helpful answer, you can't continue the conversation. They won't actually call back in 24 hours, but you will now have a case number. 3) Go to the list of phone numbers for the CB on their site. They list centers for different parts of the country. Choose the "counselor/educator" phone number for your region, not the 'parent/student line." Call them. Tell them you are the guidance counselor and parent for your child (we homeschool, so that is legitimate for us). The people at those numbers are in the U.S. and speak English (!). Give them the case number and tell them what the problem is. Make it sound as urgent as possible. They will either be able to help you, or will re-escalate the case.
I did this and got a call back (shockingly) within a day.
The problems I've had with the CB could fill a book.
Good luck!
Got a Question?
Ask a question and get answers from others!